The Bournemouth International Centre (BIC) was opened in 1984 as a multipurpose conference, entertainment, exhibition and leisure venue at a cost of around £19.5million. By 2000 it had firmly established itself as one of the UK’s leading venues of its type and a massive £22 million expansion and redevelopment programme was agreed, making the BIC the largest venue on the south coast when it reopened.
When the maintenance contract for the BIC’s security system came up for renewal, Operation and Security Manager, Peter Woods, was tasked with putting the contract out to tender.
Peter Woods commented, “As part of Bournemouth Borough Council’s ‘Efficiency Review Programme’, and as the budget holder responsible for security at the BIC, I was asked to challenge the current maintenance contract in terms of value for money, efficiency and approach.”
The security system at the BIC is extensive and includes a CCTV system consisting of 153 cameras and ten monitors, a large Apex intruder alarm system, an intercom system that incorporates the BIC and its car park, five disabled refuge stations and 28 access controlled doors.
The maintenance contract also incorporates the security systems installed at the Pavilion Theatre, which include CCTV, intruder alarm, and door access systems.
Three companies were invited to submit proposals and Chris Lewis Fire & Security was delighted to be awarded the 12-month maintenance contract. Peter Woods continued, “The engineers that attended the site visit demonstrated outstanding professionalism and knowledge and we were very impressed with their flexible approach and the comprehensive proposal they submitted.”
Following a detailed inspection of the security equipment, we worked closely with the BIC’s Operation and Security team to ensure our maintenance proposal met with their specification and criteria.
The depth of knowledge, skill, and experience of our engineers, combined with our ongoing investment in technology ensures that we deliver a professional and proactive maintenance service to the BIC and Pavilion Theatre.
In conjunction with quarterly maintenance visits, we provide the BIC with a highly responsive service to emergency call outs. The BIC has 24/7 access to our help desk where immediate assistance can be provided over the phone by senior engineers who will initially endeavour to resolve the problem remotely. If needed, an engineer will be despatched, with a full brief and equipment to resolve the situation as quickly as possible.
The Agreement Includes;
“I can sincerely say that Chris Lewis Fire & Security demonstrate the highest level of professional service. Their investment in mobile technology means that even before the engineer has left the site I have a job sheet on my PC which provides a detailed report of action and advice. They’ve given me complete confidence in their service, which in turn provides me with absolute confidence in our security systems.”
Design and install a fully integrated media and security solution sympathetic to the aesthetics of this 16th century home with easy, streamlined control systems. It was important to avoid unattractive wires and to provide simple yet effective control over their home.
We were asked to design, supply, install and commission an integrated system incorporating audio-visual, lighting, blinds, heating and security. We also enabled the central control of all electronic devices throughout the property and to deliver an extendable solution.
We were commissioned by heritage building experts to design and install a lighting system for Apartments in Kensington Palace, as part of Historic Royal Palaces’ £12m refurbishment programme to mark the 300th anniversary of the Hanoverian accession to the English throne.